OUR CORE SERVICE is CUSTOMER SERVICE.
Our mission is to ensure that you get the products and support that will help generate success now and years down the road. Our team takes the time to get to know your company in order to give you the personal and timely expertise that’s essential for reaching your business goals.
Prototek support is comprehensive and “real time” because you’re always working directly with an experienced professional – no impersonal email or delayed replies. We deliver single-source accountability that eliminates multi-vendor frustration.
Before calling for tech support:
- If this is a new installation or update: Please review the Installation Guide, Transition Guide (if migrating from an earlier version) and the Getting Started Guide. All documentation can be downloaded here: http://www.mastercam.com/Support/Documentation/Default.aspx
- Mastercam X4 Help Selection: Mastercam has an extensive built-in Help wizard that can be accessed from any menu. Use the keys “Alt+h” or select the “?” icon from any menu to access the Help wizard. This help system will index itself to the specific topics relating to your location within the software. This makes the Help wizard very quick and easy to use.
- For Support questions that require you to email your files to Prototek please use the zip2go utility . Zip2go is a utility that automatically collects and compresses all files necessary to resolve your issue. If you have never used zip2go and would like instructions, follow this link:
Contact us at 952-361-5598 for phone support.
>Utilize our Mastercam TekTips for general support information:
Machine Tool Monitoring and Shop Floor Networking support
Contact us at 952-361-5598 x12 for phone support.